Terms of service
Terms of Service
Last Updated: September 13, 2026
Welcome to Midnight Flames. These Terms of Service govern your access to and use of our website, products, services, and any purchases made through Midnight Flames.
By accessing our website, placing an order, or purchasing or using our products, you agree to be bound by these Terms of Service, along with any policies referenced within them.
If you do not agree with these terms, please do not use our website or purchase our products.
1. General Terms
Midnight Flames reserves the right to update, modify, suspend, or discontinue any part of our website, products, services, or these Terms of Service at any time, subject to applicable law.
Your continued use of our website after changes are posted constitutes your acceptance of the updated terms.
2. Eligibility
By using our website or placing an order, you represent that you are legally permitted to enter into a binding agreement in your jurisdiction.
If you are under the legal age of majority in your jurisdiction, you should use our website or purchase our products only with the involvement and permission of a parent or legal guardian.
3. Products
All Midnight Flames products are handmade. Because of the handmade nature of our products, slight variations in appearance, colour, size, texture, finish, or other characteristics may occur.
Such variations are normal and do not necessarily indicate a defect.
We make reasonable efforts to display product descriptions, photographs, colours, and information accurately. However, actual product appearance may vary depending on lighting, screen settings, manufacturing variations, and other factors.
4. Orders
We reserve the right to accept, decline, limit, or cancel an order where permitted by law.
An order confirmation does not necessarily mean that an order has been accepted or shipped.
We may cancel or refuse an order for reasons including, but not limited to:
- Product availability
- Pricing or listing errors
- Suspected fraud or unauthorized transactions
- Incorrect payment or shipping information
- Violation of these Terms of Service
- Other legitimate business reasons
If we cancel an order after payment has been received, any refund required by applicable law will be issued to the original payment method.
5. Pricing and Payment
All prices are displayed in the currency shown at checkout and are subject to change without notice.
Customers are responsible for reviewing all order details before completing a purchase.
You agree to provide current, accurate, and complete billing and payment information.
Midnight Flames reserves the right to correct pricing, typographical, or product listing errors where permitted by law.
6. Processing and Shipping
All Midnight Flames products are handmade and are typically processed and shipped within 1–3 business days after payment has been successfully received.
Business days do not include weekends or holidays.
Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.
Shipping and delivery estimates are not guaranteed and may be affected by circumstances outside our control.
Please review our separate Shipping Policy for additional information.
7. Signature Upon Delivery
Customers who prefer a signature requirement for delivery should contact us as soon as possible after placing an order at:
Additional carrier fees may apply.
8. Customs, Duties, Taxes, and Import Charges
Customers are responsible for any customs duties, taxes, VAT, tariffs, brokerage fees, import fees, or other charges imposed by a government authority, customs agency, shipping carrier, province, state, country, or other applicable entity.
Midnight Flames is not responsible for duties, taxes, customs charges, import fees, brokerage fees, or any other additional charges associated with a shipment.
Midnight Flames is also not responsible for customs-related delays or packages that are held, refused, or returned due to unpaid duties, taxes, or import charges.
9. Final Sale and Refunds
Due to the nature of our products, all sales are final and non-refundable, except where a refund, replacement, repair, or other remedy is required by applicable law.
If you experience an issue with your product or order, please contact:
We will review the matter and assist where appropriate.
10. Damaged or Incorrect Orders
If you receive an incorrect item or your order arrives damaged, please contact us as soon as possible.
You may be asked to provide:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A description of the issue
Providing this information helps us review and address the issue efficiently.
11. Product Safety and Customer Responsibility
Customers are responsible for using, handling, storing, and maintaining all Midnight Flames products properly and in accordance with any instructions, warnings, or precautions provided.
Products should only be used for their intended purpose.
You are responsible for reviewing product information before use and determining whether a product is suitable for you, your household, property, pets, or intended environment.
If a product appears damaged, defective, unsafe, or causes an unexpected reaction, discontinue use immediately.
12. Fire, Heat, and Safety Precautions
Any product involving heat, flame, wax, combustible materials, or other heat-producing elements must be handled carefully.
Never leave a burning or heated product unattended.
Keep products away from children, pets, drafts, flammable materials, fabrics, furniture, electronics, and heat-sensitive surfaces.
Always follow any safety instructions provided with the product.
13. Allergies and Sensitivities
Some customers may experience allergies, irritation, sensitivity, or other reactions to fragrances, oils, dyes, waxes, materials, or ingredients.
Customers are responsible for reviewing available product information and discontinuing use if irritation, discomfort, or an unexpected reaction occurs.
If you have known allergies, sensitivities, or medical concerns, consult an appropriate professional before using a product where necessary.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Midnight Flames will not be liable for indirect, incidental, special, consequential, or similar damages arising from the purchase, use, misuse, handling, storage, or inability to use our products or website.
Midnight Flames is not responsible for damages resulting from improper use, failure to follow instructions, unauthorized modification, negligent handling, unsafe storage, or circumstances outside our reasonable control.
Nothing in these Terms of Service excludes, restricts, or limits any liability or consumer right that cannot legally be excluded or limited.
15. Lost, Stolen, or Delivered Packages
Midnight Flames is not responsible for packages that are lost or stolen after a shipping carrier has marked them as delivered, except where responsibility is imposed by applicable law.
If tracking shows that a package has been delivered but you have not received it, please contact the shipping carrier directly to open an investigation.
You may also contact us if you require available shipment information.
16. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your shipping information, contact us immediately at:
Once an order has been shipped, we cannot guarantee that an address can be changed or corrected.
Midnight Flames is not responsible for delays, losses, returns, or additional shipping charges caused by incorrect or incomplete customer-provided information, except where otherwise required by law.
17. Intellectual Property
All website content associated with Midnight Flames, including logos, branding, graphics, photographs, product images, text, designs, product names, and original content, is owned by or licensed to Midnight Flames unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our intellectual property without prior written permission.
18. Prohibited Use
You may not use our website or services to:
- Violate any applicable law or regulation
- Commit fraud or attempt unauthorized transactions
- Interfere with website security or functionality
- Upload malicious code or harmful material
- Impersonate another person or entity
- Infringe intellectual property rights
- Harass, threaten, abuse, or harm others
- Collect information about other users without authorization
- Use our content or website for unauthorized commercial purposes
We reserve the right to restrict or terminate access for violations of these terms.
19. Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping carriers, website platforms, or external websites.
Midnight Flames does not control all third-party services and is not responsible for their independent practices, availability, policies, or conduct.
Your use of third-party services may also be subject to their own terms and privacy policies.
20. Website Availability
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend access for maintenance, updates, security, or other operational reasons.
21. Privacy
Your use of our website may involve the collection and processing of personal information.
Any personal information we collect will be handled in accordance with our Privacy Policy and applicable privacy laws.
22. Governing Law
These Terms of Service will be governed by the applicable laws of the jurisdiction in which Midnight Flames operates, subject to any mandatory consumer protection laws that may apply to you based on your location.
Nothing in these Terms is intended to deprive a customer of any mandatory legal rights available under applicable law.
23. Severability
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
24. Entire Agreement
These Terms of Service, together with our Shipping Policy, Refund Policy, Privacy Policy, Product Safety Notice, and any other policies posted on our website, form the agreement between you and Midnight Flames concerning your use of our website and purchases.
25. Contact Information
If you have questions about these Terms of Service, your order, or our policies, please contact:
Midnight Flames
Email: support@midnightflames.com