Shipping policy
Shipping Policy
Thank you for shopping with Midnight Flames. All of our products are handmade with care, and we work to prepare and ship every order as quickly as possible.
Order Processing
All orders are handmade and typically processed and shipped within 1–3 business days after payment has been successfully received.
Business days do not include weekends or holidays. Processing times may be slightly longer during holidays, product launches, promotions, or periods of high order volume.
Shipping & Delivery
Shipping times vary depending on your location and the shipping method selected at checkout. Delivery estimates provided by the shipping carrier are estimates only and are not guaranteed.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Signature Upon Delivery
If you would prefer to have a signature required upon delivery for your package, please contact us at support@midnightflames.com as soon as possible after placing your order.
Additional fees may apply for signature-required delivery.
Shipping Delays
Midnight Flames is not responsible for shipping or delivery delays caused by postal or shipping carriers, severe weather, customs, incorrect or incomplete shipping information, or any other circumstances outside of our control.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at support@midnightflames.com.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or corrected. Midnight Flames is not responsible for packages that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost, Stolen, or Delivered Packages
Midnight Flames is not responsible for packages that are lost or stolen after the shipping carrier has marked the package as delivered.
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier directly to open an investigation.
You may also contact us at support@midnightflames.com if additional information regarding your shipment is needed.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us at support@midnightflames.com as soon as possible.
Please include your order number along with clear photos of the item and packaging so we can review the issue and assist you.
Customs, Duties & Taxes
Customers are solely responsible for any customs duties, import taxes, brokerage fees, tariffs, VAT, or any other fees or charges imposed by their country, province, state, territory, customs authority, shipping carrier, or other applicable agency.
Midnight Flames is not responsible for any duties, taxes, customs fees, import charges, or additional fees associated with your shipment.
These charges are not included in the product price or shipping cost unless specifically stated at checkout.
Midnight Flames is also not responsible for delays caused by customs processing or for packages that are refused, held, or returned due to unpaid duties, taxes, or other import-related charges.
Contact Us
For any shipping-related questions or concerns, please contact us at: